The facts: TalkBin is a new tool by Google that allows customers to send messages to businesses and get prompt replies. TalkBin is free for student organizations, and Student Government is currently using TalkBin for student feedback.
Our opinion: TalkBin opens up many possibilities for student organizations. If more student organizations utilize TalkBin at N.C . State, these groups will gain constant feedback and be able to improve operations at a much faster rate.
TalkBin’s original intent was to allow customers to send messages to companies about products, quality of service and other business-related issues, but it also has many exciting opportunities for student organizations, especially collegiate groups.
Student Government announced the organization’s use of TalkBin Aug. 25. Students are able to text in questions anonymously to Student Government and allow their questions to be answered by the organization.
Student Government’s use of TalkBin sets an example for other student organizations at N.C . State. All organizations should take advantage of the opportunity to utilize this tool, and students should let their voices be heard.
TalkBin is an excellent tool to encourage interaction among both members and non-members of organizations. TalkBin may help boost membership in organizations and encourage collaboration by allowing complaints to be remedied immediately.
Though there are other avenues of communication for feedback to campus organizations, TalkBin is the most effective for a variety of reasons. TalkBin is anonymous, which allows students to air their grievances without having their name stamped to the complaint.
TalkBin owners can also keep track of who’s sending what — they will know if the same person keeps sending comments or if they have a variety of contributors. Additionally, the tool allows direct communication between consumer and business, or student and organization.
TalkBin takes advantage of the technological age by encouraging students to provide feedback by using the favorite avenue of college students — texting. Students simply have to text a number or add an application to post a comment.
A variety of organizations can use the tool to allow student feedback to shape the future of organizations and gear these toward student interests.
TalkBin is generally $25 per month per location. However, Google is currently supplying the tool for student organizations at no cost. While this service is free, student organizations should take advantage of the opportunity and create TalkBins for their organizations to gain members, maintain the quality of the organization and make improvements for future students.
